Orders

Books are currently open! Zac Buchanan Knives has a wait list for hand made, custom orders. When placing an order please provide complete and up-to-date, accurate contact information. When your project is placed in the current batch we will reach out and make sure you know that your order is in process. As soon as the order is completed, we will reach out again - this time to request payment. Please pay promptly. Your order is shipped once payment is fully processed. 


Upon placing an order please provide us with the following information:


  • Knife
  • Handle material 
  • Name
  • Shipping Address
  • Email
  • Phone number


You will be provided with a wait time estimate upon placing your order. The queue has been up to two years but does vary - do not hesitate to reach out and inquire on wait time prior to purchase. 


Zac Buchanan Knives is not responsible for inaccurate, incomplete or out of date contact information. If at any point in time you are curious about when your order will be completed, please contact us. 

Shipping

Your package will be shipped promptly once payment is processed. USPS Priority Mail shipping is our default service and is available worldwide. Every package is fully insured to protect your purchase. If you prefer a different shipping method please email us before placing your order. All items are "FOB shipping point" - orders can be tracked directly with USPS or previously determined shipping carrier. 


By making a purchase you agree that you are of legal age, legal ability and capacity to possess these items. Some items may be illegal or restricted in your area. Please be aware that it is your sole responsibility to be informed on your local laws and guidelines surrounding your purchase. Zac Buchanan Knives is not responsible for any items confiscated or intercepted by customs or any other agency. 


Inspect your shipment promptly. Items found to be damaged in transit must be reported directly to USPS (or previously chosen mail carrier).  All products are FOB shipping point. 



Payment

Full payment including shipping is due upon the completion of your order. By placing an order you agree to pay promptly and to provide accurate, up to date contact information. Custom orders can be paid via Paypal or check. Please note payment in the form of a check will delay shipment until your check clears the bank. "Ready to ship" purchases through the shop tab on this website will prompt you to pay immediately. 

Returns

Please inspect your purchase promptly. Any damages believed to be occurred during transport must be reported directly with the shipping carrier. All purchases are FOB shipping point. 


All products are handmade and therefor one-of-a-kind. Each item reflects the handmade nature and quality of its creation. By making a purchase you agree to accept the handmade condition and quality "as-is".


All purchases (including custom orders) are final. If you believe a mistake has been made, please contact us at zacbuchananknives@gmail.com.



Privacy

Zac Buchanan Knives keeps your information private. At no point in time will we distribute or sell any information you have provided us. Occasionally, Zac Buchanan Knives will send direct correspondence to an email or shipping address provided outside of a given transaction.